1. ACCEPTANCE OF TERMS

Accessing, browsing, and using the CAFÉ FEDERICO website, a registered trademark of BUENDÍAMOSQUERA S.A.S., implies full and unreserved acceptance of these Terms and Conditions. If the user does not agree with any of the provisions contained herein, they must refrain from using this portal.

2. OWNERSHIP AND PURPOSE

This website is operated by BUENDÍA MOSQUERA S.A.S., a company legally incorporated under the laws of the Republic of Colombia. One of its purposes is to provide information and facilitate the acquisition of CAFÉ FEDERICO brand products through e-commerce.

3. INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, logos, designs, texts, images, software, and other graphic or functional elements of this site are the exclusive property of BUENDÍA MOSQUERA S.A.S. or third parties who have authorized their use. Their reproduction, distribution, modification, or use without express written authorization is prohibited.

4. WEBSITE TERMS OF USE

The user agrees to use the website lawfully, respectfully, and in accordance with all applicable laws and regulations. The use of the website for fraudulent or illicit purposes, or for purposes that may affect the rights of third parties or the owning company, is expressly prohibited.

5. USER REGISTRATION AND RESPONSIBILITY

To make purchases, the users must register by providing truthful, complete, and up-to-date information. The user is responsible for the confidentiality of their access credentials and for all activities carried out from their account.

6. PRODUCT OFFERING

The products displayed are subject to availability. BUENDÍA MOSQUERA S.A.S. reserves the right to modify prices, features, and conditions without prior notice.

7. PAYMENT METHODS

The website accepts payments through secure electronic platforms, including credit cards, debit cards, and other authorized methods. The transaction is considered valid once confirmed by the corresponding financial institution.

8. DELIVERIES AND LOGISTICS

Shipments will be made to the address provided by the user and are processed within 1 to 3 business days after payment confirmation. Delivery time and cost depend on the weight and location of the recipient. BUENDÍA MOSQUERA S.A.S. is not responsible for errors in information provided by the customer, delays attributable to third parties, logistics operators, weather conditions, or force majeure events. CAFÉ FEDERICO delivers throughout Colombia, provided our distributors reach the address supplied. During special dates or when demand is higher for any reason, there may be a delay in product delivery.

9. EXCHANGE AND RETURN POLICY

The user may request a return or exchange of products within fifteen (15) calendar days following receipt, provided the product has not been opened or used and retains its original packaging. Shipping costs for returns will be borne by the user, unless the error is attributable to the company.

10. PRODUCT WARRANTY

Products come with a legal warranty against manufacturing defects. To claim it, the user must report the issue within the legally established period, attaching proof of purchase and evidence of the defect.

11. PERSONAL DATA PROTECTION

Personal information provided by the user will be processed in accordance with current Colombian legislation on personal data protection and the Privacy Policy of BUENDÍA MOSQUERA S.A.S. The user expressly authorizes the processing of their data for commercial, logistical, and customer service purposes.

12. LIMITATION OF LIABILITY

BUENDÍA MOSQUERA S.A.S. will not be liable for direct or indirect damages arising from the use of the website or acquired products, except in cases expressly provided by law. The company's liability is limited to the value of the product purchased.

13. MODIFICATIONS

The company may modify these Terms and Conditions at any time. Modifications will be published on the website and will take effect upon their publication. Users are advised to review this section periodically.

14. APPLICABLE LAW AND JURISDICTION

This document is governed by the laws of the Republic of Colombia. Any dispute will be resolved by the competent courts of the city of Bogotá D.C., expressly waiving any other jurisdiction that may apply.

15. CONTACT

For inquiries, suggestions, or complaints, users may contact us via email at info@federicocolombiancoffee.com or through the form available on the website.